Can I exchange my product? If yes, how? I would first like to see the plant before buying, is this possible? And are all your products directly available from stock? These are just a handful of frequently asked questions. Fortunately, we've got the answers! Here you'll find an overview of questions, including their answers. Do you have a valuable answer or a tip that's missing? Please share it with us!
Ordering & Payment
How can I order?
It's best to place orders via our online shop. After you've placed the desired items in the shopping cart, you can press the orange order button that will take you to the checkout page where you can fill in the delivery address, invoice address, shipment...
How can I pay?
At Maxifleur, there are 3 ways to pay for your order: via the traditional way as a regular (tele)bank transfer, via an online payment or you can pay with your debit card in the showroom. In the online shop, you can use many of the most popular payment...
How do I remove a product from my shopping cart?
To remove a product from your shopping cart, you must first go to the shopping cart page. You can do so by clicking the green button with the shopping cart icon, in the top right of each page. Next to each product, you can see a small grey cross. When...
Delivery & Pick-up
How are the products shipped?
Maxifleur pays lots of attention to the shipment of its products. In general, the artificial plants and artificial trees are first modelled for you and subsequently neatly packaged in cardboard boxes. Upon delivery, the products might require some rearranging...
Can I come pick up my order?
You can come pick up your order in the Aalsmeer showroom. On workdays, we're open during office hours. At the weekend and on public holidays, we're closed. Please always ask whether your order is ready! Simply call us to make an appointment.
Our address...
Can I also have products shipped abroad?
Maxifleur facilitates shipments to most mainland European countries. During checkout, you can select your preferred country and provide all the necessary details for the shipping address. Shipping costs may vary depending on the destination country.<...>
What is the delivery time?
The delivery time of the order is partially dependent upon the size of the order.
Generally speaking, orders are processed within 2 business days after we have received your payment.
Once we have prepared the package you will receive an email with ...
Can I track my package?
Once we have prepared your package for shipment, you will receive an email with a tracking code.
Please note! Your package can only be tracked once it has been scanned for the first time at DPD.
You will receive updates about your ...
Will delivery take place at the weekend?
Smaller packages can also be delivered to private customers on weekends. Larger and business deliveries only take place on workdays. No deliveries are made on Sundays and public holidays.
Can my order be delivered to a different address?
Yes. It's possible to have your order delivered to a different address. For instance at your workplace or as a present for someone else.
In the order process, you can enter another delivery address in addition to your own address. You can also indicate...
What are the shipment costs?
Depending on the size or volume of your order, the following shipment costs are charged, as stated on the checkout page:
For orders within the Netherlands, please consider the following shipping costs: €0.00 if you pick up the order at our warehouse...
Returns & Exchanges
I would like to return my product
If you are not completely satisfied with your order, you can return the product within 14 days in the original box. Make sure the plant is once again properly secured in the box so it won't be damaged during transport.
You can register the return via...
I would like to exchange my product
If you would like to exchange one or multiple products, for instance because you prefer a larger or smaller plant, you must first send back the product concerned. After we have received the product, we will return the purchase amount of what you have...
My product was damaged upon delivery
We endeavour to carefully package your product. However, there is still a (minor) chance of your product being damaged upon arrival. In this case, please contact us via the customer service. Make sure you never throw anything away and take photos of ...
Warranty & Repair
I would like to have my product repaired
We very rarely repair products. And if this is the case, it usually concerns larger, business projects. Even then, a product is replaced more often than it's repaired.
An artificial plant or artificial tree is created in such a refined way that it's...
How long is the warranty on my product?
You have a right to a good product. The law states that a product must be sound. In case of normal use, you must be able to use the product for a certain time.
If a product does not meet one's expectations, this doesn't necessarily mean the product ...
Supplementary warranty on UV products
In addition to the regular legal warranty, we also offer additional warranty on our UV products. This supplements the warranty you are entitled to by law. The warranty is only applicable to the artificial parts of the plant. We guarantee that this will...
This B.for soft round 14cm white has a height of 12.5 centimeters and a diameter of 14 centimeters. In addition to the color white, this product is also available in green, anthracite and orange.
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This B.for soft round 14cm leaf green has a height of 12.5 centimeters and a diameter of 14 centimeters. In addition to the color green, this product is also available in white, anthracite and orange.
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This B.for soft round 14cm anthracite has a height of 12.5 centimeters and a diameter of 14 centimeters. In addition to the color anthracite, this product is also available in green, white and orange.
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This B.for soft round 14cm brique has a height of 12.5 centimeters and a diameter of 14 centimeters. In addition to the color orange, this product is also available in green, anthracite and white.
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