Frequently Asked Questions

These are our answers

Can I exchange my product? If yes, how? I would first like to see the plant before buying, is this possible? And are all your products directly available from stock? These are just a handful of frequently asked questions. Fortunately, we've got the answers! Here you'll find an overview of questions, including their answers. Do you have a valuable answer or a tip that's missing? Please share it with us!

 

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ABOUT THE PRODUCTS
Do artificial plants and artificial trees require maintenance?
Can all artificial plants be placed outside?
Are all plants fire-retardant?
Do the prices include decorative pebbles or hydro grains?
Do prices include the decorative pots?

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ORDERING & PAYMENT
How can I order?
How can I pay?
How do I remove a product from my shopping cart?

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DELIVERY & PICK-UP
How are the products shipped?
Can I come pick up my order?
Can I also have products shipped abroad?
What is the delivery time?
Can I track my package?
Will delivery take place at the weekend?
Can my order be delivered to a different address?
What are the shipment costs?

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RETURNS & EXCHANGES
I would like to return my product
I would like to exchange my product
My product was damaged upon delivery

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WARRANTY & REPAIR
I would like to have my product repaired
How long is the warranty on my product?
Supplementary warranty on UV products
General Conditions

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I HAVE ANOTHER QUESTION
My question isn't listed. What now?

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ABOUT ARTIFICIAL PLANTS
What should I pay attention to with outdoor artificial plants?
What are the best outdoor artificial plants?
Which artificial plants are there?
Why buy artificial plants?
Where can I buy artificial plants?
What are the benefits of artificial plants?
What material is an artificial plant made of?
Which artificial plants are fits for home?
Artificial plants or real plants?
Which artificial plants can be used for an office space?

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ABOUT ARTIFICIAL TREES

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ABOUT ARTIFICIAL FLOWERS
What are the benefits of artificial flowers?
Can I also compose my own art bouquets?
Can artificial flowers be placed outside?

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