Frequently Asked Questions
These are our answers
Can I exchange my product? If yes, how? I would first like to see the plant before buying, is this possible? And are all your products directly available from stock? These are just a handful of frequently asked questions. Fortunately, we've got the answers! Here you'll find an overview of questions, including their answers. Do you have a valuable answer or a tip that's missing? Please share it with us!
ABOUT THE PRODUCTS
Do artificial plants and artificial trees require maintenance?
To optimally enjoy your artificial plants and trees for a long time to come, it's important that you regularly make the artificial plants or trees dust-free. The easiest way to do this by cleaning the leaves with an anti-static cloth. A slightly moist...
Can all artificial plants be placed outside?
That's a question we hear very often. Artificial plants are increasingly often placed outdoors. Not only in the restaurant industry and companies, but private individuals are increasingly often looking for artificial plants for their garden as well. ...
Are all plants fire-retardant?
No, artificial plants usually have not received a fire-retardant treatment. It depends on the materials used. Not every type of artificial material is suitable for retaining the fire-retardant treatment.
Please note! Fire-retardant doesn't mean that...
ORDERING & PAYMENT
How can I order?
It's best to place orders via our online shop. After you've placed the desired items in the shopping cart, you can press the orange order button that will take you to the checkout page where you can fill in the delivery address, invoice address, shipment...
How can I pay?
At Maxifleur, there are 3 ways to pay for your order: via the traditional way as a regular (tele)bank transfer, via an online payment or you can pay with your debit card in the showroom. In the online shop, you can use many of the most popular payment...
How do I remove a product from my shopping cart?
To remove a product from your shopping cart, you must first go to the shopping cart page. You can do so by clicking the green button with the shopping cart icon, in the top right of each page. Next to each product, you can see a small grey cross. When...
DELIVERY & PICK-UP
Can my order be delivered to a different address?
Yes. It's possible to have your order delivered to a different address. For instance at your workplace or as a present for someone else.
In the order process, you can enter another delivery address in addition to your own address. You can also indicate...
Will delivery take place at the weekend?
Smaller packages can also be delivered to private customers on weekends. Larger and business deliveries only take place on workdays. No deliveries are made on Sundays and public holidays.
Can I track my package?
As soon as your package has been picked up, you will receive an email with a tracking code. For shipments with DPD, you can see when your package will be delivered within a 1-hour time frame.
The transport services of Dachser Logistics are used for ...
RETURNS & EXCHANGES
I would like to return my product
If you are not completely satisfied with your order, you can return the product within 14 days in the original box. Make sure the plant is once again properly secured in the box so it won't be damaged during transport.
You can send the package to the...
I would like to exchange my product
If you would like to exchange one or multiple products, for instance because you prefer a larger or smaller plant, you must first send back the product concerned. After we have received the product, we will return the purchase amount of what you have...
My product was damaged upon delivery
We endeavour to carefully package your product. However, there is still a (minor) chance of your product being damaged upon arrival. In this case, please contact us via the customer service. Make sure you never throw anything away and take photos of ...
WARRANTY & REPAIR
I would like to have my product repaired
We very rarely repair products. And if this is the case, it usually concerns larger, business projects. Even then, a product is replaced more often than it's repaired.
An artificial plant or artificial tree is created in such a refined way that it's...
How long is the warranty on my product?
You have a right to a good product. The law states that a product must be sound. In case of normal use, you must be able to use the product for a certain time.
If a product does not meet one's expectations, this doesn't necessarily mean the product ...
Supplementary warranty on UV products
In addition to the regular legal warranty, we also offer additional warranty on our UV products. This supplements the warranty you are entitled to by law. The warranty is only applicable to the artificial parts of the plant. We guarantee that this will...
I HAVE ANOTHER QUESTION
My question isn't listed. What now?
Is your question not listed? Please contact us. Please call +31 85-4019712 and you will be assisted immediately during office hours. If you send an email to sales@maxifleur.co.uk, we will do our best to answer your email as soon as possible.
ABOUT ARTIFICIAL PLANTS
Which artificial plants can be used for an office space?
We understand better than anyone that you would like to brighten up your office with one of our most beautiful artificial plants. But which plant looks good in which place? Be inspired and informed on our space page. Or use our configurator. This way...
Which artificial plants are fits for home?
Which artificial plant fits well in which room? And which artificial plant matches your interior? Be inspired and informed on our space page.
Artificial plants or real plants?
Nowadays, artificial plants can no longer be distinguished from real ones. The same goes for Maxifleur. We search and scour the whole world. No place is too crazy or too far for us to get an excellent quality product. And don't we find something? Then...
ABOUT ARTIFICIAL TREES
ABOUT ARTIFICIAL FLOWERS
What are the benefits of artificial flowers?
Besides the fact that a bunch of artificial flowers brightens up any interior, there are many more advantages!
1. Convenience
How nice is it if you no longer have to worry about your bunch of flowers? From cutting the stem at an angle to changing the...
Can I also compose my own art bouquets?
At Maxifleur you can put together your own flower bouquet. Thanks to our wide range, you have enough choice to create a complete bouquet exactly the way you want it.
Combine our beautiful artificial flowers, artificial leaf branches and artificial stem...
Can artificial flowers be placed outside?
Maxifleur's artificial flowers are not suitable for outdoor use. You can recognize products that can be placed outside by the UV logo.
Thanks to our many years of experience and expertise, we develop artificial stem flowers that are indistinguishable...