Frequently Asked Questions

These are our answers

Can I exchange my product? If yes, how? I would first like to see the plant before buying, is this possible? And are all your products directly available from stock? These are just a handful of frequently asked questions. Fortunately, we've got the answers! Here you'll find an overview of questions, including their answers. Do you have a valuable answer or a tip that's missing? Please share it with us!

 

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ABOUT THE PRODUCTS
Do artificial plants and artificial trees require maintenance?
Can all artificial plants be placed outside?
Are all plants fire-retardant?

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ORDERING & PAYMENT
How can I order?
How can I pay?
How do I remove a product from my shopping cart?

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DELIVERY & PICK-UP
Can my order be delivered to a different address?
Will delivery take place at the weekend?
Can I track my package?

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RETURNS & EXCHANGES
I would like to return my product
I would like to exchange my product
My product was damaged upon delivery

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WARRANTY & REPAIR
I would like to have my product repaired
How long is the warranty on my product?
Supplementary warranty on UV products

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I HAVE ANOTHER QUESTION
My question isn't listed. What now?

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ABOUT ARTIFICIAL PLANTS
Which artificial plants can be used for an office space?
Which artificial plants are fits for home?
Artificial plants or real plants?

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ABOUT ARTIFICIAL TREES

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ABOUT ARTIFICIAL FLOWERS
What are the benefits of artificial flowers?
Can I also compose my own art bouquets?
Can artificial flowers be placed outside?

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