NO BIG DEAL
In the unlikely event that you are not satisfied with the a product after receiving it, the product can be returned within 14 days in the original box. Make sure the plant is firmly tied into the box. We also look forward to receiving a response from you about the reason for your return.
HOW TO MAKE A PRODUCT READY TO SHIP
YOU CAN RETURN IN 2 WAYS
After the products have been packed according to the instructions, you can return the package yourself with a carrier of your choice.Sufficiently frank the package and send it back to:
After we have received your package in good order, we will return your purchase amount. For purchases below £100 the costs of the shipment will be refunded as well, but only if you return the entire order. If you return part of the order, these shipping costs will not be refunded.
After the products have been packed according to the instructions, ask us for a return label. You can stick this label onto the package and bring it to the nearest DPD Parcel Shop. The cost of a return is £7.95 per box.
After we have received your package in good condition, we will refund the purchase price minus the cost of the return (£7.95 per box)
For purchases below £100 the costs of the shipment will be refunded as well, but only if you return the entire order. If you return a part of the order, these shipping costs will not be refunded.
You are requesting a return label by sending an e-mail with the order number to firstname.lastname@example.org
RETURNS OF BIG PACKAGES AND PALLET SHIPMENTS
We can also pick-up large boxes (over 180 cm) and pallet shipments at you door. Depending on the situation, there are costs involved. If you want to return a large box or pallet, please contact us. You can do this via the contact form or you can call 0122 379 0084.